Customers dislike waiting in long queues. If they feel they are waiting too long at your firm for service, they will either leave the line prematurely or not return to your firm the next time they need service. This will reduce customer footfall and eventually revenue and profit. More so reduction of the waiting time usually requires extra investments. With Queue management solutions our partner company Qmatic we help to make sure this investment of yours is worthwhile.
The benefits of Queue management are significant. In the short term sales and productivity can increase up to 30% and costs decrease up to 30%. Queue management also increases customer and staff satisfaction. It creates a relaxed atmosphere with a controlled and fair waiting process.
Furthermore, it generates data and insights to drive ongoing business improvements on a long term perspective.
The most overwhelming proof of concept for Queue management is the empirical evidence from the retailers, banks, hospitals and public service centers that have already applied solutions with successful results. Over time, the approach has proven itself in a number of ways:
A full range of systems and solutions